Selecting General settings ->Contact us form options allows you to configure the 'Contact us' form fields.
Click on General settings in the Administration menu, select Contact us form options from the section menu.
Picture 1: Contact us form options.

Select the 'Active' check boxes opposite the names of the fields you want to be included into the 'Contact us' form (accessible via the Help menu on the customer front-end).
Select 'Required' for the fields you want to be mandatory for completion by customers. In the 'Contact us' form on the Customer front-end they will be marked with the red (*) asterisk sign.
Click on Save to apply the changes.
If you need to add any additional fields to the form:
• Scroll down to the 'Add new field' section.
Picture 2: 'Add new field' section.

• Enter a name for the field you want to add.
• Choose the type of the field from the drop-down box (Text, Checkbox or Select box)
• If you have chosen Select box type, provide variants for the select box (use the ';' symbol as a delimiter for your variants).
• Set up the 'Pos.' field to change the order in which the additional fields are sorted.
• Click on Add/Update to save the changes. The new field will be added to the list of fields in the 'Additional information' section. Select the 'Active' and/or 'Required' check box(es) opposite the newly added field if necessary.
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