Selecting General settings -> Email notifications options enables you to edit all email notifications which you send to your customers.
Click on General settings in the Administration menu, select Email notifications options from the section menu.
Set the options below according to your preferences:
• Enable email notifications for customers about initially placed orders: If enabled, a customer gets a notification that his order has been initially placed and is under admin's consideration. This type of notification is sent to a customer when an online payment method is used (CC or Check processor). Technically this happens when the customer goes to an online processor to begin a payment transaction and the order gets the status "I" (Not finished) - the transaction is neither successful nor failed yet. To change the look of this notification, edit the following templates:
mail/init_order_customer.tpl
mail/mail_header.tpl
mail/signature.tpl
mail/init_order_customer_subj.tpl
If you want to use HTML mail, also edit these templates:
mail/html/init_order_customer.tpl
mail/html/mail_header.tpl
mail/html/signature.tpl
If you do not want notifications about the initial placement of orders to be sent, disable this option.
The notification which is sent when the order gets queued (Q) can be changed by editing the following templates:
mail/order_customer.tpl
mail/mail_header.tpl
mail/order_invoice.tpl
main/order_status.tpl
mail/order_data.tpl
mail/signature.tpl
mail/order_customer_subj.tpl
If you want to use HTML mail, also edit these templates:
mail/html/order_customer.tpl
mail/html/mail_header.tpl
mail/html/order_invoice.tpl
main/order_status.tpl
mail/html/order_data.tpl
mail/html/signature.tpl
• Notify the site administrator by email if unallowed request to site occurs:Select this check box if you want the store administrator to get an email notification if the system detects a potentially harmful GET or POST request to the store site which may be a sign of a hacker attack. This notification is a service message generated by X-Cart, it does not have a template which can be edited.
• Enable email notifications for admin/provider about initially placed orders: Select this check box if you want the store administrators/providers to get email notifications about initially placed orders.
The look of notifications for administrators is defined by these templates:
mail/order_notification_admin.tpl
mail/mail_header.tpl
mail/order_invoice.tpl
main/order_status.tpl
mail/order_data.tpl
mail/signature.tpl
mail/init_order_notification_subj.tpl
For HTML mail:
mail/html/order_notification_admin.tpl
mail/html/mail_header.tpl
mail/html/order_invoice.tpl
main/order_status.tpl
mail/html/order_data.tpl
mail/html/signature.tpl
The look of notifications for providers is defined by these templates:
mail/order_notification.tpl
mail/mail_header.tpl
mail/order_invoice.tpl
main/order_status.tpl
mail/order_data.tpl
mail/signature.tpl
mail/init_order_notification_subj.tpl
For HTML mail:
mail/html/order_notification.tpl
mail/html/mail_header.tpl
mail/html/order_invoice.tpl
main/order_status.tpl
mail/html/order_data.tpl
mail/html/signature.tpl
• Send e-mail notifications about placed orders to providers who uploaded the purchased products (in addition to the orders department): Select this check box to send notifications about the orders placed at the store to the providers who uploaded the products included into these orders. The look of such notification messages is defined by these templates:
mail/order_notification.tpl
mail/mail_header.tpl
mail/order_invoice.tpl
main/order_status.tpl
mail/order_data.tpl
mail/signature.tpl
mail/init_order_notification_subj.tpl
For HTML mail:
mail/html/order_notification.tpl
mail/html/mail_header.tpl
mail/html/order_invoice.tpl
main/order_status.tpl
mail/html/order_data.tpl
mail/html/signature.tpl
• Notify the site administrator about SQL errors in the store by email: If enabled, the site administrator will be notified about SQL errors. This notification is a service message generated by X-Cart, it does not have a template which can be edited.
• Recurring billing notification to orders department: Select this check box to send the e-mail notifications to the orders department about subscription payments made automatically. The look of such notification messages is defined by these templates:
mail/recurring_notification_admin.tpl
mail/mail_header.tpl
mail/signature.tpl
mail/recurring_notification_subj.tpl
For HTML mail:
mail/html/recurring_notification_admin.tpl
mail/html/mail_header.tpl
mail/html/signature.tpl
• 'Profile is deleted' notification to profile owner: Select this check box to inform profile owners about the deletion of their user profiles. The look of such notification messages is defined by these templates:
mail/profile_deleted.tpl
mail/mail_header.tpl
mail/signature.tpl
mail/profile_deleted_subj.tpl
For HTML mail:
mail/html/profile_deleted.tpl
mail/html/mail_header.tpl
mail/html/signature.tpl
• 'Profile is deleted' notification to users department: Select this check box to send notifications about deleted profiles to the users department. The look of such notification messages is defined by these templates:
mail/profile_admin_deleted.tpl
mail/mail_header.tpl
mail/profile_data.tpl
mail/signature.tpl
mail/profile_admin_deleted_subj.tpl
For HTML mail:
mail/html/profile_admin_deleted.tpl
mail/html/mail_header.tpl
mail/html/profile_data.tpl
mail/html/signature.tpl
• 'Partner account is approved' notification to partner: If enabled, a partner candidate gets a notification when his account is approved. The look of such a notification message is defined by these templates:
mail/partner_approved.tpl
mail/mail_header.tpl
mail/signature.tpl
mail/partner_approved_subj.tpl
For HTML mail:
mail/html/partner_approved.tpl
mail/html/mail_header.tpl
mail/html/signature.tpl
• 'Partner account is declined' notification to partner: Select this check box if you want to send notifications to partner candidates whose accounts get declined. The look of such notification messages is defined by these templates:
mail/partner_declined.tpl
mail/mail_header.tpl
mail/signature.tpl
mail/partner_declined_subj.tpl
For HTML mail:
mail/html/partner_declined.tpl
mail/html/mail_header.tpl
mail/html/signature.tpl
• Low limit warning to orders department: If enabled, a warning message is sent to the orders department when the quantity in stock of any of the products reaches the 'low limit'. The look of such a notification message is defined by these templates:
mail/lowlimit_warning_notification_admin.tpl
mail/mail_header.tpl
mail/signature.tpl
mail/lowlimit_warning_notification_subj.tpl
For HTML mail:
mail/html/lowlimit_warning_notification_admin.tpl
mail/html/mail_header.tpl
mail/html/signature.tpl
• Low limit warning to provider: If enabled, the provider gets a notification when the quantity in stock of one of his products reaches the 'low limit'. The look of such a notification message is defined by these templates:
mail/lowlimit_warning_notification_admin.tpl
mail/mail_header.tpl
mail/signature.tpl
mail/lowlimit_warning_notification_subj.tpl
For HTML mail:
mail/html/lowlimit_warning_notification_admin.tpl
mail/html/mail_header.tpl
mail/html/signature.tpl
• 'Order is processed' notification to provider: Enable this to inform the provider that the order is processed. The look of such a notification message is defined by these templates:
mail/order_notification tpl
mail/mail_header.tpl
mail/order_invoice.tpl
main/order_status.tpl
mail/order_data.tpl
mail/signature.tpl
mail/order_notification_subj.tpl
For HTML mail:
mail/html/order_notification tpl
mail/html/mail_header.tpl
mail/html/order_invoice.tpl
main/order_status.tpl
mail/html/order_data.tpl
mail/html/signature.tpl
• 'Order is processed' notification to customer: If enabled, a customer gets a notification when his order gets processed (P). The look of such a notification message is defined by these templates:
mail/order_customer_processed.tpl
mail/mail_header.tpl
mail/order_data.tpl
mail/signature.tpl
mail/order_cust_processed_subj.tpl
For HTML mail:
mail/html/order_customer_processed.tpl
mail/html/mail_header.tpl
mail/html/order_data.tpl
mail/html/signature.tpl
• 'Order is processed' notification to orders department: Select this check box to send the 'Order processed' notification to the orders department. The look of such a notification message is defined by these templates:
mail/order_notification tpl
mail/mail_header.tpl
mail/order_invoice.tpl
main/order_status.tpl
mail/order_data.tpl
mail/signature.tpl
mail/order_notification_subj.tpl
For HTML mail:
mail/html/order_notification tpl
mail/html/mail_header.tpl
mail/html/order_invoice.tpl
main/order_status.tpl
mail/html/order_data.tpl
mail/html/signature.tpl
• 'Order is completed' notification to customer: If enabled, a customer gets this notification when his order is completed (C). The look of such a notification message is defined by these templates:
mail/order_customer_complete.tpl
mail/mail_header.tpl
mail/order_data.tpl
mail/signature.tpl
mail/order_cust_complete_subj.tpl
For HTML mail:
mail/html/order_customer_complete.tpl
mail/html/mail_header.tpl
mail/html/order_data.tpl
mail/html/signature.tpl
• 'Order is declined' notification to customer: If enabled, a customer gets this notification when his order is declined (D). The look of such a notification message is defined by these templates:
mail/decline_notification.tpl
mail/mail_header.tpl
mail/order_data.tpl
mail/signature.tpl
mail/decline_notification_subj.tpl
For HTML mail:
mail/html/decline_notification.tpl
mail/html/mail_header.tpl
mail/html/order_data.tpl
mail/html/signature.tpl
• Gift certificate notification to orders department: Select this check box to inform the orders department that a Gift Certificate has been purchased. The look of such notification messages is defined by these templates:
mail/giftcert_notification.tpl
mail/mail_header.tpl
mail/giftcert.tpl
mail/signature.tpl
mail/giftcert_notification_subj.tpl
For HTML mail:
mail/html/giftcert_notification.tpl
mail/html/mail_header.tpl
mail/html/giftcert.tpl
mail/html/signature.tpl
• Gift certificate notification to purchaser: If enabled, a notification is sent to the Gift Certificate purchaser. The look of such a notification message is defined by these templates:
mail/giftcert_notification.tpl
mail/mail_header.tpl
mail/giftcert.tpl
mail/signature.tpl
mail/giftcert_notification_subj.tpl
For HTML mail:
mail/html/giftcert_notification.tpl
mail/html/mail_header.tpl
mail/html/giftcert.tpl
mail/html/signature.tpl
• Login error notification to site administrator: Select this check box if you want the store administrator to get email notifications when somebody tries to log into the store under admin with a password that does not coincide with the original one. The look of such notification messages is defined by these templates:
mail/login_error.tpl
mail/mail_header.tpl
mail/signature.tpl
mail/login_error_subj.tpl
For HTML mail:
mail/html/login_error.tpl
mail/html/mail_header.tpl
mail/html/signature.tpl
• 'Profile is modified' notification to users department: Select this check box to send a notification to the users department if any profile has been modified. The look of such a notification message is defined by these templates:
mail/profile_admin_modified.tpl
mail/mail_header.tpl
mail/profile_data.tpl
mail/signature.tpl
mail/profile_admin_modified_subj.tpl
For HTML mail:
mail/html/profile_admin_modified.tpl
mail/html/mail_header.tpl
mail/html/profile_data.tpl
mail/html/signature.tpl
• 'Profile is modified' notification to profile owner: Select this check box to inform the user that his profile has been modified. The look of such notification messages is defined by these templates:
mail/profile_modified.tpl
mail/mail_header.tpl
mail/profile_data.tpl
mail/signature.tpl
mail/profile_modified_subj.tpl
For HTML mail:
mail/html/profile_modified.tpl
mail/html/mail_header.tpl
mail/html/profile_data.tpl
mail/html/signature.tpl
• 'Partner profile is created' notification to profile owner: If enabled, a profile owner gets a notification about the creation of his partner profile. The look of such a notification message is defined by these templates:
mail/signin_partner_notif.tpl
mail/mail_header.tpl
mail/profile_data.tpl
mail/signature.tpl
mail/signin_notification_subj.tpl
For HTML mail:
mail/html/signin_partner_notif.tpl
mail/html/mail_header.tpl
mail/html/profile_data.tpl
mail/html/signature.tpl
• 'Profile is created' notification to profile owner: If enabled, a profile owner gets a notification about the creation of his profile. The look of such a notification message is defined by these templates:
mail/signin_notification.tpl
mail/mail_header.tpl
mail/profile_data.tpl
mail/signature.tpl
mail/signin_notification_subj.tpl
For HTML mail:
mail/html/signin_notification.tpl
mail/html/mail_header.tpl
mail/html/profile_data.tpl
mail/html/signature.tpl
• 'Profile is created' notification to users department: Select this check box to inform the users department that a new profile has been created. The look of such a notification message is defined by these templates:
mail/signin_admin_notification.tpl
mail/mail_header.tpl
mail/profile_data.tpl
mail/signature.tpl
mail/signin_admin_notif_subj.tpl
For HTML mail:
mail/html/signin_admin_notification.tpl
mail/html/mail_header.tpl
mail/html/profile_data.tpl
mail/html/signature.tpl
• 'Client is subscribed' notification to subscriber: If enabled, a person who has subscribed to your newsletter gets a notification that he is subscribed. The look of such a notification message is defined by these templates:
mail/newsletter_subscribe.tpl
mail/mail_header.tpl
mail/signature.tpl
mail/newsletter_subscribe_subj.tpl
For HTML mail:
mail/html/newsletter_subscribe.tpl
mail/html/mail_header.tpl
mail/html/signature.tpl
• 'Client is subscribed' subscribe notification to Reply-To newsletter email address: Select this check box to send a notification to the Reply-To newsletter email address that a new client has subscribed to the newsletter. The look of such a notification message is defined by these templates:
mail/newsletter_admin.tpl
mail/mail_header.tpl
mail/signature.tpl
mail/newsletter_admin_subj.tpl
For HTML mail:
mail/html/newsletter_admin.tpl
mail/html/mail_header.tpl
mail/html/signature.tpl
• 'Client is unsubscribed' notification to subscriber: If enabled, a subscriber who has unsubscribed from your newsletter gets a notification that his subscription has been terminated. The look of such a notification message is defined by these templates:
mail/newsletter_unsubscribe.tpl
mail/mail_header.tpl
mail/signature.tpl
mail/newsletter_unsubscribe_subj.tpl
For HTML mail:
mail/html/newsletter_unsubscribe.tpl
mail/html/mail_header.tpl
mail/html/signature.tpl
• 'Client is unsubscribed' notification to Reply-To newsletter email address: Select this check box to send a notification to the Reply-To newsletter email address if somebody unsubscribes from your newsletter. The look of such a notification message is defined by these templates:
mail/newsltr_unsubscr_admin.tpl
mail/mail_header.tpl
mail/signature.tpl
mail/newsltr_unsubscr_admin_subj.tpl
For HTML mail:
mail/html/newsltr_unsubscr_admin.tpl
mail/html/mail_header.tpl
mail/html/signature.tpl
• 'Antifraud service key is invalid' notification to orders department: If enabled, the orders department gets a notification when the service key is invalid. The look of such a notification message is defined by these templates:
mail/anti_fraud_sk_invalid.tpl
mail/mail_header.tpl
mail/signature.tpl
mail/anti_fraud_sk_invalid_subj.tpl
For HTML mail:
mail/html/anti_fraud_sk_invalid.tpl
mail/html/mail_header.tpl
mail/html/signature.tpl
• 'Antifraud service key is expired' notification to orders department: If enabled, the orders department gets a notification when the service key is expired. The look of such a notification message is defined by these templates:
mail/anti_fraud_sk_expire.tpl
mail/mail_header.tpl
mail/signature.tpl
mail/anti_fraud_sk_expire_subj.tpl
For HTML mail:
mail/html/anti_fraud_sk_expire.tpl
mail/html/mail_header.tpl
mail/html/signature.tpl
• 'Order is updated' notification to customer: If enabled, a customer gets a notification when his order is updated. The look of such a notification message is defined by these templates:
mail/order_updated_customer.tpl
mail/mail_header.tpl
mail/order_invoice.tpl
main/order_status.tpl
mail/order_data.tpl
mail/signature.tpl
mail/order_updated_customer_subj.tpl
For HTML mail:
mail/html/order_updated_customer.tpl
mail/html/mail_header.tpl
mail/html/order_invoice.tpl
main/order_status.tpl
mail/html/order_data.tpl
mail/html/signature.tpl
Click on Save to apply the changes.
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